FAQ's
Q How much is shipping?
A We Offer FREE Standard Delivery: To USA Only
Q How long does shipping take typically?
A All orders are shipped within 1-3 business days
Shipping: U.S. orders will deliver within 3-7 days
Q Where is my order?
A Contact us at support@relaxopain.com with your full name and mailing address, and confirmation number.
Q What is my tracking number?
A This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.
Q I've lost my tracking number. What can I do?
A Simply contact us at support@relaxopain.com with your full name and mailing address, and we will resend your confirmation number.
Q How can I make changes to my order?
A If you need to make changes to your order you will need to contact us within 12 hours of placing the order.
We Can Change:
- Your delivery details
- Your name
- Your email
- Your phone number
Q How can I cancel my order?
A You must contact us within 12 hours. We cannot cancel your order once it has already been shipped.
Q What is your return policy?
A Please see our refund and Return Policy by clicking on this link: https://relaxopain.com/policies/refund-policy
Q Who do I contact if there's something wrong with my order?
A If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to support@relaxopain.com
Contact us
If we still haven't managed to answer your question please feel free to contact us at support@relaxopain.com and we'll get back to you within 24hrs!